Cancellation policy

MONTH-TO-MONTH AD COACHING SERVICE BILLING

Coaching is a month-to-month service billed monthly in advance. Each payment covers one month of access to the coaching program and everything included with it — the systems, the monthly strategy call and review, and Slack support. There is no minimum term and no long-term commitment.

Coaching is available to current clients only. Beta pricing of $450/month is locked for the length of the Beta term and will move to the standard $750/month once the Beta cohort concludes. Any change to your coaching rate — including the move from Beta to standard pricing, or a change in scope or deliverables — will be confirmed in writing before it applies to a future payment.

If access to accounts, systems, or communication is paused or revoked before the end of a paid month, that does not void or refund the payment for that month.

Cancellation

Cancellation is self-service through your customer account (see Cancel subscription below). When you cancel, billing and access end immediately and the cancellation cannot be undone. To be sure you aren't charged for the upcoming cycle, cancel at least 72 hours before your next billing date. Payments already made are non-refundable and are not prorated — cancelling partway through a paid month does not generate a refund. If you'd prefer a break rather than ending coaching, you can pause your subscription instead.

Cancel subscription

If you cancel your subscription, billing and access end immediately. Canceling a subscription cannot be undone. If you'd rather temporarily stop instead of ending coaching, you can pause your subscription.

To cancel:

  1. Sign in to your customer account, then click Subscriptions.
  2. Click the subscription you want to cancel.
  3. Under Overview, click Cancel subscription.
  4. In the Cancel subscription dialog, click Cancel subscription to confirm. A Subscription canceled banner will display to confirm your subscription is canceled.

Pause subscription

If you want to temporarily stop coaching instead of cancelling, you can pause your subscription and resume it later.

To pause:

  1. Sign in to your customer account, then click Subscriptions.
  2. Click the subscription you want to pause.
  3. Under Overview, click Pause subscription.
  4. Confirm to pause. You can return any time to resume it.

 

RETAINER SERVICE BILLING

Retainer agreements for ongoing scoped services (not VIP Days, not coaching) are billed monthly in advance and require 30 days’ written notice to cancel. Notice of cancellation starts from the date it is received in writing (email is acceptable). Payments that fall within the 30-day notice period are still due and non-refundable.

If access to accounts or communication is revoked before the end of the notice period, that does not void the payment obligation.

Any adjustments to ongoing service rates (such as scope expansions or additional deliverables) will be confirmed in writing and reflected in future invoices or payments.

Your retainer agreement and terms have been delivered to you electronically.